CILWAZ offers a simple and easy 7 days return policy to our customers. You can return or exchange any product within 7 days from the date of delivery. All exchanges and returns must be unworn and unused for several reasons and with proper Invoice, original packaging, tags and guarantee card. Products without original packaging and tags will not be accepted.
(Kindly, do not accept the order if the seal or packaging is unsealed/ broken at the time of delivery.)
All products purchased from CILWAZ can be returned for a full refund within 7 working days from the date of delivery (as recorded by the shipping provider).
HOW TO RETURN MY ORDER:
Customers have to self-ship the products to CILWAZ Service Centers.
Note: The shipping charges will be reimbursed.
SHIPPING ADDRESS FOR SELF-SHIPMENT OF THE PRODUCTS:
29/7, S block, Near Gurudrona chariya metro, Gurugram 122002, Haryana.
Note: Please make sure that the returned products are packed properly and securely to prevent any loss or damage during transit. For all returns, please use a reliable courier service.
PROCESS OF QUALITY CHECK
Once we receive the returned products, a quality check will be performed on the products by our quality team. This is subject to the return having met the following requirements mentioned below:
- For several reasons, the products should be unused and unwashed.
- The product should have all the original packaging and tags. Products without proper Invoices, original packaging, tags and guarantee card will not be accepted.
- The product should be returned within 7 days from the date of delivery (as recorded by the shipping provider).
- In case you receive a damaged/defective product, you have to write us at [email protected] or you can WhatsApp us at +91 95284 63467. A notification with the status of the return will be sent to the customer within 24 – 48 working hours from the date we receive the products.
- We may ask you to share snapshots of the damaged/defective product.
Note: Any returned product received by us that does not meet the above-mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed (refunded) in this case.
*Please read the return policy carefully before returning a product.
Contact us at +91 95284 63467 or mail us at [email protected] in for questions related to refunds and returns.
CILWAZ.COM reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made within 48 hours.
Pls note that orders cannot be cancelled after they have been shipped out.